Terms & Conditions

Last Updated: 28/02/2026

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1. Introduction

These Terms & Conditions (“Terms”) govern the provision of services by StarScale Ltd (“StarScale”, “we”, “us”, or “our”).

By engaging our services, signing a proposal, or making payment for services, you (“Client”, “you”) agree to be bound by these Terms.

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2. Company Information

StarScale Ltd is a company registered in England and Wales.
Registered office:
5 Swinton Copse

Boughton
Newark

Nottinghamshire

NG22 9HW
Company number: 15208362

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3. Services

StarScale provides digital marketing services including but not limited to:

Local SEO

On-Page SEO

Technical SEO

Conversion Optimisation

Strategy and consultancy

Specific deliverables will be outlined in a separate proposal or agreement.

We reserve the right to modify service methodologies where necessary to achieve best results.

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4. Engagement & Acceptance

A contract is formed when:

The Client signs a proposal or agreement; and/or

The Client makes payment for services.

All proposals are subject to acceptance and may be withdrawn at any time prior to agreement.

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5. Fees & Payment

Fees are outlined in the agreed proposal.

Unless otherwise stated:

• Payment is required in advance of service commencement.

• Services will not begin until cleared funds have been received.

• All invoices must be paid in full by the due date stated.

In the event of non-payment:

• We reserve the right to suspend or terminate services immediately.

• Access to deliverables or accounts may be withheld until outstanding balances are settled.

We reserve the right to charge statutory interest on overdue invoices under the Late Payment of Commercial Debts (Interest) Act 1998.

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6. Term & Termination

Unless otherwise agreed:

Services operate on a rolling monthly basis.

Either party may terminate with 30 days’ written notice.

Upon termination:

Outstanding fees remain payable.

Access to accounts and deliverables may be revoked if unpaid.

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7. Client Responsibilities

The Client agrees to:

Provide accurate and complete information

Provide necessary access to relevant systems

Cooperate in a timely manner

Not interfere with technical implementations

Delays caused by the Client may impact results and timelines.

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8. No Guarantees

SEO is a long-term strategy.

While we aim to improve visibility and enquiry generation, we do not guarantee:

Specific rankings

Specific traffic volumes

Specific revenue outcomes

Search engines operate independently and may change algorithms without notice.

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9. Intellectual Property

Unless otherwise agreed:

The Client retains ownership of their website and business assets.

StarScale retains ownership of proprietary methodologies, processes, and internal documentation.

Upon full payment, deliverables created specifically for the Client may be used by the Client for their business.

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10. Use of Contractors

We may engage third-party contractors or freelancers to deliver services.

Such parties are bound by confidentiality obligations.

StarScale remains responsible for managing and overseeing service delivery.

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11. Confidentiality

Both parties agree to keep confidential any non-public business, financial, or technical information disclosed during the engagement.

This obligation continues after termination.

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12. Limitation of Liability

To the fullest extent permitted by law:

Our total liability under any agreement shall not exceed the total fees paid by the Client in the preceding 3 months.

We shall not be liable for indirect, incidental, or consequential losses, including loss of profit or business opportunity.

Nothing in these Terms limits liability for death, personal injury, or fraud.

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13. Data Protection

Both parties agree to comply with applicable data protection laws.

Personal data will be processed in accordance with our Privacy Policy.

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14. Suspension of Services

We reserve the right to suspend services where:

• Payment is overdue

• The Client breaches these Terms

• Access to required systems is revoked

Suspension does not waive payment obligations.

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15. Force Majeure

We shall not be liable for failure or delay in performance due to circumstances beyond reasonable control, including but not limited to:

Internet outages

Platform changes

Government actions

Natural events

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16. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.