Privacy Policy

Last Updated: 25/02/2026

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1. Who We Are

StarScale Ltd (“StarScale”, “we”, “us”, or “our”) is a UK-based digital marketing agency specialising in SEO services.

If you have any questions regarding this Privacy Policy or how we process your data, you can contact us at:

Email: dan@starscale.co.uk

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2. The Types of Data We Collect

We may collect and process the following categories of personal data:

• Full name
• Email address
• Phone number
• Company name
• Professional role
• Publicly available professional contact information
• Any information submitted through our contact forms
• Information discussed during recorded calls
• Client account access details (where required for service delivery)

We do not collect payment card details through our website.

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3. Website Enquiries

When you submit a contact form on our website, we collect the information you provide in order to:

• Respond to your enquiry
• Assess suitability for our services
• Communicate regarding potential engagement

Our website is hosted by Wix, and form submissions are processed through their infrastructure.

We use Google reCAPTCHA to protect against spam and abuse.

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4. Business Outreach

We may collect publicly available professional contact information (such as name, company, business email address, and LinkedIn profile details) for the purpose of B2B outreach.

This processing is carried out under legitimate interest, as permitted under UK GDPR, where:

• The data relates to professional roles
• The communication is relevant to business services
• Individuals are able to request removal of their data

If you wish to opt out of further communication, you may contact us at any time.

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5. Sales & Call Recording

We may record sales or client calls for:

• Quality assurance
• Business record keeping
• Clarification of agreed services
• Dispute resolution

Call recordings are retained for up to 12 months unless required for ongoing contractual or legal purposes.

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6. Client Data

Where you engage us as a client, we may receive access to:

• Website backends
• Google Analytics
• Google Business Profiles
• Advertising accounts
• Other business systems required to deliver our services

This data is processed solely for the purpose of delivering contracted services.

We do not access or process payment card data.

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7. Data Sharing & International Transfers

We may share relevant data with:

• Contractors
• Freelancers
• Service providers

Some contractors may be located outside the United Kingdom.

Where international transfers occur, we ensure appropriate safeguards are in place to protect personal data, including contractual obligations and confidentiality requirements.

We do not sell or rent personal data to third parties.

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8. Analytics & Cookies

Our website may use cookies and analytics tools to:

• Monitor website performance
• Understand visitor behaviour
• Improve user experience

Where required, users are provided with cookie controls in accordance with applicable law.

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9. Data Retention

We retain personal data only for as long as necessary to:

• Respond to enquiries
• Maintain business records
• Deliver contracted services
• Comply with legal obligations

Prospect data that does not result in engagement is not retained indefinitely.

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10. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

• Secure cloud storage
• Password protection
• Access limitation
• Confidentiality agreements with contractors

However, no online system can be guaranteed completely secure.

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11. Your Rights

Under UK data protection law, you have the right to:

• Request access to your data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, contact: dan@starscale.co.uk

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12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.​